- cross-posted to:
- memes@lemmy.ml
- cross-posted to:
- memes@lemmy.ml
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Applications where adding an AI chatbot is useful are significantly less common than liquid soap dispensers.
Right? A better analogy is sticking the dispenser nozzle on a baseball bat
Has one of those chat bots ever helped anyone?
The AI at the Taco Bell drive thru actually was really helpful. Normally it took placing my order, paying and getting my food, and then getting home and eating it to regret my life decisions. The AI made sure I skipped right to regret before the actual person took over. This is the future.
Weirdly, my company put it as a first line of contact for customer service, and the satisfaction scores and resolution rates went up.
That said, the previous first line of contact was, like with many call centers, an offshore team that would only escalate to more seasoned onshore CS if a problem needed the big guns.
So a chat bot basically performed better than a poorly paid and poorly trained team that didn’t grow up with the language or customs of their customers.
I mean I don’t really need the customer service rep to have the same customs as me. Even language is not a major issue, I’m good with most accents. Its the lack of training thats the major problem. Companies that off shore their customer service are often looking to cut corners and its blatantly obvious to the customer.
I think it’s helped me like, once? been wrong so many more times though
AI chatbot has two uses. One is defending from other chatbots, and the other is to work as interface for customer facing shit. If done well, it can speed up otherwise iresome phonecall balance check etc.
And if we talk overall LLM, with a bit of verification my partner uses it as help to learn math lol. It’s better at breaking down equations than her stuck-up professors xD
ChatGPT or similar, yes I find them helpful. Stupid customer service chat bots just make me angry.
