CurlyWurlies4All

Oh weird that they wouldn’t have the same requirement for a boil water advisory. I know our regulatory body requires we use ‘reasonable endeavours’ to determine a customer’s preferred method of communication, and ‘meet the discrete communications needs of customers as required on a case-by-case basis.’

But again… Different country so who even knows what’s required in your state/district. How frustrating.

I don’t know what country you’re in but in my country there are very specific regulations that outline how your water provider MUST give written or verbal notice. If you don’t have a phone number or email attached to your account there’s a chance that there’s a letter for you in in the mail and has not reached you yet. If not you might have a case with the ombudsman.