I have a fairly strict policy of being honest and not intentionally deceiving people. This cost me back in my 20’s when I was working a call center tech support job for dial up internet.

Our management wanted 10 minute handle times even for tier 2 calls. I was a tier 2 rep and this was in windows 98 era so I would have to walk grandma’s through uninstalling their entire coms stack and clearing certain registry components and reinstalling them. For grannies I could get this done cleanly in 1 hour. My managers would occasionally swoop over and tell me to tell the customer I had to look up something and call them back. This I would not do, it would make me seem less confident in the fix which grandma already had to be encouraged and made to feel they were in capable hands to undertake and what if we got a typo in the phone number or we can’t get back to them so they’re left with their computer largely bricked for internet.

This resulted in me getting demoted, then promoted again to be demoted and then ultimately moved to a different department that had much more relaxed handle times while still performing a tier 2+ experience for an extra dollar per hour. So in the end it was a win but the yoyo happened at a very financially unstable time for me so it was rough